Contents of the Service Company Kit _copyright-and-license-agreement.doc basic-contract-review.doc certificate-of-compliance-2.doc certificate-of-test-1.doc commercial-supplier-survey.doc compliance-matrix-2.doc customer-perception-survey.doc nonconformance-report-form-1.doc product-release-record-1.doc qa-1001-1-quality-policy.doc qc-109-11-document-number-log.doc qc-114-1-ri-qc-record.doc qc-114-ri-qc-instructions.doc rfq.doc service-quality-manual-1.doc service-quality-manual-2.doc Tech support from the Quality Manager Toolbox is no charge by phone and email and has no expiration.