Contents of the Continuous Improvement Kit _copyright-and-license-agreement.doc continuous-improvement-workflow.doc cost-of-quality-procedure.doc cost-of-quality.xls metrics.doc nonconformance-disposition-procedure.doc nonconformance-report-form-1.doc nonconformance-report-form-2.doc readme-for-cost-of-quality.txt six-sigma-process-map.doc spc-procedure.doc validation-plan.doc variation-management-of-key-characteristics-rev-orig.doc Tech support from the Quality Manager Toolbox is no charge by phone and email and has no expiration.